Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to giftshak@gmail.com
You can order easily using our online platform. When you find a product you need, you can add it to cart, go through the ordering process. After the order is ready, you will receive an order summary to your email.
Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want.
Our online ordering system will ask for all the important information you should submit.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us so we can manage the order manually.
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements. You can see the shipping fees on the checkout process before the payment is made.
If there was a bulk order discount you will notice it when you are at the shopping cart, if not you can send us an email titled “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests
If you want to cancel your order for any reason, please do so before 12h of your order. After 12h your order should have already proceeded, please check our terms and conditions for more information.
If you have a question regarding our online store (ordering, account questions, technical questions), please contact Contact@GiftsShack.com.
Please check the Return and refund policy in terms and conditions page.
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
The customer can choose the background color and the design orientation, if the order is placed without any note/request Gift Shack designers will choose the background color, design margins, design orientation , etc ...
All orders can be tracked in https://www.giftsshack.com/apps/tracktor/track enter your order number and email and you should be able to track your order down.
Delivery time is usually mentioned in the product description, in general, it takes from 7 to 14 days to receive the order depending on the product If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Depending on your shipping address, we choose the most secure and convenient shipping method to deliver your goods.
All our products are printed and shipped from the UNITED STATES
While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
As GiftsShack uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store: Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/ Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/ In addition, please ensure that your Javascript and Cookie is enabled on your browser.
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