Thanks for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, please contact us at support@giftsshack.com, we’ll do our best and work with you to make the situation right

 

How we proceed ?

clients can ask to preview their order before print, if not we’ll design, print and ship the order.

in case preview is requested (also in some special cases/requests), we will send a preview mockup in the next 24-48h (it can take more during holidays) and wait for approval.

after 24h a reminder will be sent to the client, if we didn't get an answer in the next 24h after the 2nd email we reserve the right to print and ship the item(s).

Cancellation and return

Please be advised that our products are customized after purchase, so if you want to cancel your order for any reason, you can do so in the next 12h, After that the order should have already proceeded.
$25 of design fees will be cut before refunding your money if the item(s) are not yet shipped, in case the order is shipped unfortunately we can’t cancel or return your order.

we may also charge design fees if client asked to change the picture after we started working on it

Defect or Damage

Where a claim of defect or damage is made, please contact us and provide a photo/short video proving and explaining the problem, Giftsshack will send you a replacement and notify you with instructions to deal with the damaged item.  

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